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Direct channels for registered agencies and brokers
Mon–Fri 9:00 a.m. to 6:00 p.m. (GMT‑3)
Issue resolution in less than 4 business hours. Direct channels for brokers and administrators.
You can open a ticket from the support module within the dashboard. The response time for critical issues is 2 business hours. Include a screenshot and the batch number of the affected record.
We are available Monday to Friday from 8:00 AM to 8:00 PM (GMT-3). For after-hours emergencies, the system records your request and prioritizes it at the start of the next shift. The standard SLA is 4 business hours.
Yes. Call (86)4953-3674 or write to info@remaxregistrations.com. Both channels are available for agency administrator inquiries. For billing matters, use the same email with the subject "Billing".
The FAQ section is available on the main help page. There you will find step-by-step guides on electronic signatures, automatic renewal, and upload error resolution. You can also filter by product: Contract Manager, Portfolio Panel, or Access Module.
Provide your username, assigned role, and the exact error message. If the problem persists after logging out and back in, the support team will review permissions within 1 business hour. Remember not to share passwords through any channel.